Social Media: Why You Should Respond to Negative Comments
You’ve worked hard to grow your business and your reputation, and someone has just started complaining about you via one of the many social media channels available.
If Fluffy is about to post a review, it's not going to be pretty.
Unfortunately, there are endless examples to draw from. In fact, they follow a formula, and you can fill in the blanks (like MadLibs… brings me back!):
(name)...
